Our business model is unique because own the entire supply chain allowing us to monitor and guarantee high quality covers at low prices. BoatCover.com Covers warrants our covers to be free from defects in material or workmanship.
The warranty period for our products commence on the day the product is purchased by the original customer. BoatCover.com Covers warrants that it will repair or replace, once, any product which under normal conditions or use and service, and which has been properly installed, proves to be defective in material or workmanship. This warranty is limited to the original customer, i.e. is not transferable to subsequent owners of the product. This warranty does not cover accessories and specifically applies to the cover only. BoatCover.com Covers will cover all costs involved in repairing or replacing the cover except for shipping. To process a warranty a $35 flat fee is charged to help pay for the shipping costs involved in the warranty.
Specifically excluded from this warranty are failures caused by misuse, negligence, modification, abuse, improper application, installation or operation, or by unauthorized service or use of unauthorized parts in connection with the product and inadequate maintenance. Aesthetics are not covered including staining, fading over time, spills, or bleeding. It is your responsibility to ensure that when the cover is in use you take all necessary precautions to protect yourself and your vehicle. In any instance we are only liable for the cover itself. We are not liable for the vehicle.
We can only exchange your cover for the exact cover that you have ordered, after the original 30 days, color and fit problems do not fall under the warranty.
If you are submitting a claim to call in the warranty of your cover a customer service will review your request and once approved provide you with return shipping information to send back your original cover. Once a cover is returned it will be inspected for repair or replacement. The warranty process can take up to 2-3 weeks.
WARRANTY CLAIM INSTRUCTIONS
Please be sure to include your name, order number, email and phone number. Also be sure to include the reason for your request and what you would like us to do to help resolve your issue.
Once your request has been submitted you will receive an email confirming your request and a customer service representative will review your request and follow up with you within 24-48 hours. Please do not re-submit ticket requests or leave additional voicemails during this time as they can confuse the representative working to help you on your account.
To submit a warranty claim CLICK HERE.